1. Shipping Locations

AUS Trading Group currently ships to list countries/regions you serve, e.g., UK, EU, US, etc. If your location is not listed, please contact us for potential arrangements.

2. Processing Time

  • Orders are typically processed within  business days after payment confirmation.
  •  Delays may occur during peak seasons, holidays, or due to product availability.

3. Shipping Methods & Delivery Times

We partner with trusted carriers to ensure reliable delivery. Estimated shipping times:

We partner with trusted carriers to ensure reliable delivery. Estimated shipping times:

We partner with trusted carriers to ensure reliable delivery. Estimated shipping times:

4. Shipping Costs

  •  Calculated at checkout based on order weight, destination, and shipping method.

5. Order Tracking

  •  Once shipped, you’ll receive a tracking number via email.
  •  Track your order directly through the carrier’s website.

6. Customs & Import Fees

  •  International orders may incur customs fees, taxes, or duties.
  • These charges are the *customer’s responsibility* and are not included in order totals.

7. Shipping Address Accuracy

  • Ensure your shipping address is correct at checkout.
  •  We are not liable for delays or losses due to incorrect addresses.

8. Lost or Damaged Packages

  •  Lost in Transit: Contact us within 1 days for investigation.
  • Damaged Items: Notify us within 1 days with photos of the damaged product/packaging.

9. Returns & Refunds

See our [Return Policy] for details on returns, exchanges, and refunds.

10. Contact Us

For return requests or questions:
Email: [support@austradinggroup.com]
Phone: [+1 (917) 355-7593]
Hours: [103 QUENTIN RD STE B303 BROOKLYN, NY 11223]