1. Returns Eligibility

  •  Products must be returned within 15 days of delivery.
  •  Items must be *unused, in original packaging*, and with all tags/labels attached.
  •  Proof of purchase (order number/receipt) is required.

Non-Returnable Items:

  • Perishable goods, custom-made products, or items marked "final sale."
  • Products damaged due to misuse or unauthorized modifications.

2. Return Process

  •  Request a Return:

       Contact our team at returns@austradinggroup.com with your order details.

  • Approval & Instructions:

      We’ll provide a return authorization (RMA) number and shipping instructions.

  •  Ship the Item:

      Send the product to the address provided. Return shipping costs are the *customer’s responsibility*, unless the return is due to our error (e.g., wrong/damaged item).

3. Refund Processing

  • Refunds are issued within 15 business days after we receive and inspect the returned item.
  •  Original shipping fees are *non-refundable*, unless the return is due to our mistake.
  •  Refunds will be credited to your *original payment method*.

Exceptions:

  •  Sale/discounted items may only qualify for *store credit* (unless defective).

4. Exchanges

  •  Exchanges are subject to *product availability*. Contact us to arrange an exchange.
  •  If the replacement item costs more, the price difference will be charged.

5. Damaged or Defective Items

  •  Report issues within 1 days of delivery. Include photos of the damage/defect.
  • We’ll cover return shipping costs and provide a *replacement or full refund*.

6. Cancellations

  • Orders can be cancelled *within 24 hours* of placement if not yet processed.
  • Contact us immediately at *[support@austradinggroup.com]*.

7. Non-Received Orders

  • If your order is lost in transit, we’ll reship or refund after investigating with the carrier.

8. Contact Us

For return requests or questions:
Email: [support@austradinggroup.com]
Phone: [+1 (917) 355-7593]
Hours: [103 QUENTIN RD STE B303 BROOKLYN, NY 11223]